The brilliance of my current work place includes the systems in place. Whenever I log into my phone (with slip-seating), I must also use a web-based system to login in that I’m taking inbound calls. Now this web site has constant cookie issues preventing people from logging in, even though its only function is to take a user id and assign a work mode for a duration of time.
Another point; the closing time at the call centre is 3AM Atlantic… and the customer systems we use shut down at that time. So if you take a call at 2:59AM and the customer asks how many minutes they have on their rate plan, you can’t help them whatsoever. Brilliance, yeah? Also, there are no city buses running at that point at night, but there’s a shuttle service that you can pay for ($30 per 2 weeks for where I’m living). However, they last run at 3:08AM. Last night I receive a call at 2:57AM, with a customer that wants to upgrade his service. The dude was in Hawaii so it was still evening for him, but I was on the phone until 3:25AM ordering him new phones and contract/rate plan because the upgrade system was the only one up at the time… everything else was down. But I missed my shuttle and luckily got home because two friends stayed in order to drive me home, even though they live in the opposite direction. Taking a taxi home would’ve cost me $20 because Halifax cabs are Jewish.
Reason #19483 to watch Dead Man: Johnny Depp spooning a deceased fawn.
I also got my computer setup at my current home along with a DSL connection so finally I may get to finish some projects up such as all that Doom crap and a web site I started in 2003 for a (paying) employer.
Was the racism really necessary?