So, you can’t update your My5 with Rogers in Firefox. You get the oh-so descriptive error: AM002. That’s it. I was told by a rep in their eCare department to use Internet Explorer or Safari since they’re aware of the issue. How is a simple POST form submission a known issue that has been broken since I signed up two months ago? The Rogers Wireless web site is seriously the worst customer service portal I’ve ever come across. HTTP requests time out and information is so poorly laid out that it extends the user’s frustration in this timesink. Also, what’s the deal with being unable to check how many minutes/text messages/data you’ve used so far in the current billing cycle? Cingular/AT&T have been offering this in the US since, what? 2003 or earlier? Charging for incoming text messages? Refusing to offer unlimited data plans? Too bad Canada doesn’t have the population density to create enough competition that forces telecoms get off their fecking arse.
