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Tingly Facials

Posted in General. on Wednesday, February 1st, 2006 by Derek
Feb 01

Quoting Storm shuts down Nova Scotia:

The Department of Transportation and RCMP urged motorists to stay off the roads to allow crews to clear snow-clogged streets. In Halifax, Metro Transit pulled its buses off the road after several of them got stuck.

At 7AM I decided to go to work since one of the local radio stations said the buses were still running. The whiteout conditions prevented me from seeing the city bus until it was right at my stop, with me standing in a two feet deep snow bank. The bus didn’t meet my transfer point (where I have to get another bus to get to work) in time so I decided to transfer at another terminal that would get me to work by 8:30AM. At Mic Mac Mall, the bus I would’ve transferred to earlier was wiped out in a snow bank, blocking the street, so we sat there for 10 minutes until the bus driver finally drove past using the oncoming traffic’s lane. I finally got to the terminal at 8AM-ish. Here I got off the bus to find out bus service was temporarily canceled. So I was 6km from home and 3km from work with one to two feet of snow over every sidewalk and the undesirable possibility of having to pay a dirty cabbie at least $20 to get me anywhere. I got on another bus and sat there for an hour waiting for them to make a final decision on whether the buses would start running again or I would be shite outta luck.

Finally the verdict came in that bus service was canceled. Luck would have it, Metro Transit’s bus garage is near where I work so I could get dropped off along the way. Non-luck would have it, I was dropped off at a bus terminal 0.4km away from work so I had to walk in two feet of snow in the direction of the wind. I couldn’t see shit. I had to completely cover my face except for one eye because the piercing wind was raping my pores.

I get to work and out of 27 people in my training class, only 3 other people showed up. So they merged us (in our third week of training) in with another class that is in their first week of training. Mostly we just listening to customer care agents take calls from bitter wireless device customers. I purposely don’t mention the provider, but they’re not plural.

So… Canada, huh?

People speaking about a local sports team, referring to them as “we”. Discuss.

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3 Comments

  1. Skwid on February 2nd, 2006

    So when I called a customer support in the past, there might have been a class full of people listening, snickering and pointing in my general direction! *blushes*

  2. Scott on February 2nd, 2006

    Why the Hell did you go in to work? I wouldn’t have even bothered, and I have a company car and am in management. That so could not have been worth the effort.

    -Cov

  3. Afterglow on February 2nd, 2006

    I thought at least with the buses running, I would make it to work easily the snow was supposed to let up by noon. It wasn’t like I had responsibility of possibly totaling a $10,000+ machine by going to out. I was awake/aware and had nothing else to do during the day so I went anyway to get some more money in my bank account.

    Skwid: When you call support, there is usually a pre-recorded message saying “your call will be monitored for quality control purposes”. A quality department listens to random calls, marking the analyst/agent on their performance (checking of boxes) and we’ll get our metric scores every once and awhile with good scores possibly leading to (tiny) raises and promotions.



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Derek MacDonald


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